Visitor Services Representative - Team Leader

The Drumheller and District Chamber of Commerce is seeking a Visitor Services Team Leader who will be responsible for accurately collecting admission and program fees, shift opening, and end of shift reconciliation at the Royal Tyrrell Museum of Palaeontology. This position will take a leadership role within the team to welcome, inform, and engage Museum visitors, as well as assisting with resolution of any customer issues. The Team Leader will promote Museum services and respond to questions about the Museum and surrounding area.  In addition, the Team Leader will assist with training and supervising staff including the oversight of daily performance of the team.  


  • Cash handling experience, with responsibility of opening and closing a cash till
  • Experience with point-of-sale systems 
  • Computer skills and willingness to learn new software applications
  • Ability to provide exceptional customer service 
  • Detail oriented with ability to problem solve 
  • Strong communication skills, both written and oral
  • Leadership experience and ability to develop good working relationships within a team
  • Ability to work in a fast-paced professional environment
  • Outgoing and friendly nature

Term: Full-time, year-round; available to work weekends and general holidays on a rotating basis

Salary: Based on skill and experience

Deadline for application: Consideration of applications will begin February 1, 2022; however, the competition will remain open until a suitable candidate is found.

How to Apply

Forward your resume, with a cover letter to:

Kathy Little
Support Services Manager
Drumheller & District Chamber of Commerce


COVID-19 Vaccination Notice: The Drumheller and District Chamber of Commerce has a COVID-19 Vaccination Policy that applies to all of its employees. As a condition of employment, successful job applicants will be asked to: (a) confirm their COVID-19 vaccination status and provide proof they are fully vaccinated*, OR (b) produce a valid negative COVID-19 test** on an ongoing basis, at their cost, completed within 72 hours of working at the RTMP starting December 31, 2021. Successful candidates who cannot be fully vaccinated on the basis of a protected legal ground (i.e., medical condition/ disability; religious belief) may request exemption and accommodation.
*Fully vaccinated means having received all of the recommended number of doses of a COVID-19 vaccine, or a combination of COVID-19 vaccines, approved by Health Canada to produce an immune response to COVID-19 (i.e., at least two doses of a two-dose vaccine, or one dose of a single-dose vaccine) and at least 14 days have lapsed since the date on which the person received the last of the recommended doses.
**Health Canada approved tests (PCR and point of care antigen test) administered by a health care professional (at home test kits are not acceptable).

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If suitable Canadian citizens or permanent residents cannot be found, other individuals will be considered.

We thank all candidates for their interest, however only individuals selected for interviews will be contacted.

These positions are subject to funding approval. COVID-19 protocols are in place.